My hotel was guaranteed to come with free wireless. FREE WI-FI, their website said. When I reserved my room, I double-checked.
"You have wireless, right?" I’d asked.
"Absolutely," the clerk assured me. "All of our rooms come equipped with free wireless Internet."
The Internet service hadn’t worked for more than three minutes at a time since I’d been there.
"It’s cocks,” the clerk told me. At first I thought he was describing the men behind the broken wireless service. Later I find out he was talking about Cox, the Internet service provider. “They’re really difficult to deal with. Cox. They just screw you.”
After a few false starts the next morning I found a coffee shop on Frenchman Street that had wireless—not through their own service, which was similarly screwed by Cox, but from the bicycle shop next door.
"Cox loves them,” the girl in the coffee shop told me bitterly as she made my espresso. “Cox always fixes their stuff first.”
—Sara Gran, Claire Dewitt and the City of the Dead (ch. 6; p. 27 in ISBN 978-0-547-74761-3)